Analyze Support Desk Calls Downloads
The Support Desk is perhaps the most important department of any IT business. It helps the company stay in touch with its users and analyze existing and potential issues in its products.
Monitoring the efficiency of the Support Desk work is, therefore, extremely important for increasing the overall work efficiency in the company. Since the primary form of communication between users and the Support Desk is usually phone calls, analyzing support calls comes to the fore as the key to the support monitoring.
Program from this set will definitely help you with this tedious task.